The Importance of Two Way Radio Communication for Hotels
Guest satisfaction is the number one goal for any hotelier. Without it, customers won’t come back. One of the key ways of meeting this goal is fast and effective response to the needs of each hotel guest. The typical tool used by hotels is to provide their staff with two way radios.Two-way radio communication enhances operational efficiency and customer satisfaction. For example, with a two way radio, the central reception desk can contact any member of the team wherever they are in a hotel. If there is a guest issue or if someone needs assistance, it is the best way to get the issue resolved straight away (rather than taking the issue back to the front desk). In larger hotels you find two way radios are used to communicate between management and staff. Most of the time, a manager will be away from the front desk checking on the status of the hotel and its guests. It is important to have a portable two way radio solution that can be carried around.
Considerations for a two way radio system
Type of radio: UHF licenced up to 5 Watt radios are the best option for hotels because the UHF signals penetrate steel and concrete and with a hotel you are dealing with that type of structure. Licenced radios will also have the facility for mutli channels so that they can be allocated for management, housekeeping, maintenance and security. For a smaller hotel, licence free radios may be sufficient. With a medium sized hotel with several storeys you may need a 5W licence radio to get the full coverage. For a very large hotel with 15 to 20 floors you may find yourself needing a repeater.